Services

Frustrated by poor performance and equipment downtime?


Learn more about ALT's One-Stop Shop to Solutions, Service & Sales


Customized Solutions

ALT understands that every business is different. We'll measure and monitor output by device, then develop a plan that makes the most efficient use of your technology resources. We'll work with you to determine eco-friendly, cost cutting solutions that save your company money. Next, we will install, monitor and/or network document management hardware and software to ensure that you are spending the least amount possible and experiencing virtually no down time. It's our goal to simplify complexity through ALT's One-Stop Shop to Solutions, Service & Sales.


This is What ALT Can Do for You

  • Print Management-Cost per Page Solutions
  • Print On-Demand Solutions
  • Document Management Solutions
  • Network Scanning and Faxing Solutions
  • Onsite Printer Repair and Warranty Options
  • Hardware Network Installation
  • Printer & Copier Monitoring Software
  • Digital Copier, Fax, Printer, Multi-Function Equipment
  • Compatible & Original Toner Cartridges for All Printers and Fax Machines
  • Single Point of Contact
  • Superior Customer Service

Superior Customer Service

Our goal is to exceed your expectations when it comes to keeping your equipment up and running. That's why our service fleet is stocked with replacement parts and our expert Field Technicians meet ongoing educational requirements and certifications from major equipment manufacturers. With one phone call, ALT's field technicians can repair and maintain all major brands of printers, copiers, fax and multi-function machines. We'll help you keep your business running smoothly.


ALT offers:

  • Guaranteed 4-hour or next-day response
  • Loaner Machines
  • Technical Support
  • Various Service Plans to Choose from
  • National Dealer Network to serve all your locations
  • Repair for all major brands
  • Access to our call center - 24/7 - Service calls can be submitted online at http://www.altconnect.com.

Sales


Digital Copier, Fax, Printer & Multi-Function Equipment. Our digital copiers combine copying, printing, faxing and scanning into one piece of equipment at a total lower cost. ALT provides everything for all your document needs priced at or below catalog and superstore prices.


Name Brand Cartridges & Compatible Cartridges for All Printers and Fax Machines. Save the environment and your company as much as 50% on cartridge costs by replacing expensive OEM cartridges with compatible toner cartridges. We pride ourselves on the high quality of our compatible toner cartridges. For that reason, we stand behind a 100% Satisfaction Guarantee on every cartridge.


Single Point of Contact

ALT is a Hewlett Packard, Sharp, Kyocera Mita & Kyocera Copystar, Samsung, Lexmark, and Xerox dealer. We provide a single point of contact to handle all your printer needs. This includes printer cartridges and supplies, new and refurbished printers, on-site repair, warranty work and maintenance contracts.


The 4 Point ALTimate Guarantee

Legendary ALT Onsite Service & Support. No one works harder from order to delivery to service, to simplify and take the worry out of your printing and copying needs. We know you cannot afford to be without a working printer. And when your printer breaks down there is no time to start searching for a reliable on-site repair service. Listed below is the 4 Point ALTimate Guarantee that demonstrates our commitment to keeping your office up and running:

  1. Four Hour Service Response. If response time exceeds 4 hours, next invoice is no charge up to $500.00.
  2. Performance Guarantee. If a machine's up-time is less than 80% in any given month, ALT will replace the machine with same or equivalent model.
  3. Free Loaner. A free loaner is provided if machine cannot be repaired at customer's location.
  4. Technology Advancement. Lease or purchase upgrades with no penalty.

Note: Guarantee and Warranty only apply to new equipment placements and only if equipment has been continuously covered by Applied Laser Technologies' service and supply programs.

 

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